Refund & Return Policy

Refund & Return Policy

Effective Date: 01 June 2025.

At Bookmark Office Automation (BMOA), customer satisfaction is our top priority. We are committed to providing high-quality products and services that meet your expectations. However, if you are not completely satisfied, our Refund & Return Policy ensures a fair and transparent process for resolving your concerns.

1. Applicability

This policy applies to:
  • Products purchased directly from BMOA, either online or offline.
  • Services rendered under contracts or agreements with BMOA.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

For Products:

  • The product was damaged during delivery.
  • The product received is incorrect or does not match the order specifications.
  • The product is defective or does not function as intended.

For Services:

  • The service was not delivered as agreed in the contract.
  • There were significant issues with the service that remain unresolved after reasonable attempts to rectify them.

3. Conditions for Refunds

To be eligible for a refund:
  • You must submit a refund request within 7 days of receiving the product or service.
  • The product must be unused, in its original condition, and accompanied by all original packaging and accessories.
  • Proof of purchase (invoice or receipt) is required.

4. Non-Refundable Items

The following are not eligible for refunds:
  • Products damaged due to misuse, negligence, or unauthorized modifications.
  • Custom-tailored or special-order items.
  • Services that have been fully delivered as agreed.
  • Consumable items (e.g., printer ink, toner) once opened or used.

5. Return Process

To initiate a return:
  1. Contact Us: Reach out to our customer support team via email at info@bmoa.in or phone at +91-9900042420 with your order details and reason for the return.
  2. Approval: Upon review, our team will provide you with return instructions if your request meets our eligibility criteria.
  3. Shipping the Item:
    • Pack the product securely to avoid damage during transit.
    • Send it to the return address provided by our team.
Return Shipping Costs:
  • If the return is due to an error on our part (e.g., wrong item, defective product), we will cover the return shipping costs.
  • For other cases, the customer is responsible for shipping costs.

6. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

Refund Timeline:
  • Approved refunds will be processed within 7-10 business days and credited to the original payment method.
  • For bank transfers, additional processing time may apply depending on your financial institution.

7. Exchange Policy

If you wish to exchange a product:
  • Contact our support team with your request.
  • Exchanges are subject to product availability and must meet the same conditions as returns.

8. Cancellation Policy

For Products:
  • Orders can be canceled prior to shipping by contacting our support team.
  • If the product has already been shipped, the order cannot be canceled, but it may be eligible for a return under this policy.
For Services:
  • Service cancellations are subject to the terms outlined in your agreement with BMOA.

9. Contact Us

If you have questions or need assistance with a refund or return, please reach out to us:

Email: info@bmoa.in
Phone: +91-9900042420
Address: Industrial Estate, Shri Havi Building, Jakkasandra, 1st Block Koramangala, Bengaluru, Karnataka 560034

Frequently Asked Questions

What if I received a damaged product?
Please contact us immediately with photos of the damaged product. We will arrange a replacement or refund as per your preference.

How long does the refund process take?
Refunds are typically processed within 7-10 business days after the returned item is inspected and approved.

Can I exchange a product instead of a refund?
Yes, exchanges are possible subject to availability and the condition of the returned product.

Your satisfaction is important to us. If you’re experiencing any issues with your purchase, let us help you make it right Contact Us Now.