Client Case Study: Global Professional Services Company

Results

90% reduction

in vendor-related communication loops

25% improvement

in on-time deliveries across locations

40+ hrs/month saved

in internal coordination time
Global Professional Services Company

Challenges

Multiple vendors for different categories caused communication and coordination issues
Frequent stockouts and supply delays disrupted routine operations
Lack of unified billing created financial reconciliation challenges
Inconsistent quality in cleaning and pantry items affected employee satisfaction
Separate procurement cycles increased admin workload
Strategic Approach

Driving Brand Consistency Across Every Touchpoint

Global Professional Services Company

A global leader in consulting, technology services, and digital transformation, Accenture operates multiple offices across India, employing thousands of professionals. The company delivers innovative solutions that drive efficiency, growth, and long-term value for clients.

Service Offered

A one-stop supply solution for all your workplace needs—offering Office Supplies, Housekeeping Materials, Pantry Items, and Printing Solutions. Streamlined procurement, consistent quality, and timely delivery ensure smooth daily operations across all locations.

Overview

The Professional Services Company required a reliable, centralized supply partner to streamline their day-to-day operations across multiple locations. Their internal procurement and facility teams were managing multiple vendors, which led to delays, inconsistencies, and increased operational effort.

Brief

The Professional Services Company was seeking a partner who could provide consistent product quality, consolidated billing, and timely deliveries — all without the complexity of managing different vendors for each category. Their goal was to improve procurement efficiency while maintaining high workplace standards.

Approach

Our Service & Solution

Book Mark Office Automation offered a comprehensive one-stop supply solution with the following features:

  • Dedicated account manager for centralized communication and coordination
  • A custom supply catalog aligned with the Professional Services Company’s standards and usage trends
  • Monthly restocking plans for stationery, pantry, and housekeeping products
  • Flexible delivery schedules across multiple branches
  • Consolidated invoicing with detailed product tracking
  • Fast turnaround on urgent requests and printing jobs

Impact

The Professional Services Company now enjoys a seamless supply experience with BMOA — enabling their teams to focus on core operations while we take care of the rest.

  • 90% reduction in vendor-related communication loops
  • 25% improvement in on-time deliveries across all office locations
  • Simplified finance and procurement through single-invoice processing
  • Improved employee satisfaction with consistent pantry and hygiene supplies
  • Saved internal teams an estimated 40+ hours/month in coordination efforts
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